FAQs

Why do deliveries to non-EU countries incur additional costs? 

For deliveries outside the EU (known as third countries), customs duty and import taxes are required by law. The destination country sets these charges. The carrier also charges handling fees for import clearance in the destination country. 

Who pays the import costs? 

We ship under the Incoterm DAP ("Delivered At Place"). This means we deliver to the address you give us. Customs duty, import taxes, and handling fees are paid by the invoice recipient. 

How are import charges calculated? 

The customs authority in the destination country calculates them. The basis is the total value of the consignment: 

• Goods value 

• Shipping costs 

Why do the costs vary so much? 

The amount depends on the legal requirements of the destination country and on the goods value and shipping costs. Even on small orders, handling fees can make the cost comparatively high. 

What applies to consignments with a goods value above €1,000? 

For these consignments, additional export documents and customs formalities are required by law. Stricter customs rules apply, which can lead to extra fees and more administrative work. 

What happens if import charges are not paid? 

If the charges are not settled, customs or the carrier can hold the consignment or return it. Any storage or return costs are charged to the recipient.